Roadside Assistance
Ford National Roadside Assistance & Auto Club
Lifestyle Membership for up to 7 years
Call 13 FORD (13 3673)
24/7, 365 days a year for National Roadside Assistance or Collision Support For Ford Insurance Customers.
What are the benefits?
Ford National Roadside Assistance and Auto Club Lifestyle Membership is included with your vehicle purchase and following each eligible General Service at a participating Ford Dealer1. Applicable to Retail and Small Business Customers (Fleet less than 5 vehicles) only.
Large Fleet (5 vehicles or more) and Government customers are eligible to have Ford National Roadside Assistance cover added, upon request at a participating Ford Dealer at Sale and following each eligible Service.
Whether you're ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of National Ford Roadside Assistance. Together with Auto Club Lifestyle Membership, you also get to leverage the Auto Club Rewards Program of your home State or Territory, and other exclusive discounts including travel, accommodation, retail and lifestyle experiences. Until your vehicle reaches 7 years of age, each time a General Service is completed by a participating Ford Dealer, you'll receive an Auto Club Lifestyle Membership and Ford National Roadside Assistance for up to 12 months from the date of the service1.
Key benefits include:
(Available to all Ford customers, including Retail, Fleet & Govt. customers)
Flat Battery
If you experience a flat battery, a jump-start or battery replacement will be provided under your roadside cover. If your battery fails within 12 months of vehicle registration, we'll replace it at no cost to you.
Out of Fuel
If you get caught out of fuel, Roadside Assistance will provide a top up to help you get to the nearest re-fueling facility1.
Flat Tyre
A flat tyre will be changed on the spot (where vehicle has a spare) or, if necessary, a tow will be arranged1.
Lock Out
Roadside Assistance will support where possible in opening your vehicle, including locating and delivering your spare keys (where applicable), or arranging a taxi to collect your spare keys, or a tow to the closest Ford Dealer1.
Mechanical Breakdown
For all non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive, please call 13 FORD for assistance. Where applicable, a Service Patrol Vehicle will be dispatched to assist in mobilising your vehicle2.
Towing
If your vehicle can't be mobilised we’ll tow it to the nearest Ford Dealer1.
Off-Road Rescue & Bogged Vehicles
If you breakdown off-road (such as in creeks, on beaches etc.), Roadside Assist will still be provided where safe to do so. Roadside Assistance will also remove a bogged vehicle if safe to do so, where a two-wheel Patrol Service Vehicle can access it1.
Caravan & Trailer Towing
Where your vehicle experiences a breakdown, a tow will also be arranged for any caravan, trailer or horse floats attached to the vehicle. This will be towed to safety, to the same destination as the vehicle, as required. Conditions apply, see PDF below for full details1.
Personal Benefits more than 100km from home
If your vehicle experiences a mechanical breakdown whilst more than 100km from your home address, and a tow is arranged where the vehicle cannot be repaired on the same day, personal benefits such as accommodation, alternative transport and vehicle recovery are available to you1.
For a complete description of the National Roadside Assistance features, download via the link below:
When you first purchase your new Ford vehicle (Retail and Blue Fleet customers), you will receive Ford National Roadside Assistance and Auto Club Lifestyle Membership with your home State or Territory, from the date of first registration. We'll then renew your cover for up to 12 months, each time you complete a Standard A or B Scheduled Service with a participating Ford Dealer, until your vehicle reaches 7 years of age.
Ford National Roadside Assistance and State Auto Club Lifestyle Membership will cease at the expiration of your 12 month coverage. If you miss a service or go longer than 12 months between services, your vehicle will not be covered for the period between expiration and when the vehicle is presented for service.
Provided we have all your information necessary to register the State Auto Club Lifestyle Membership then processing should not take longer than approximately 14 business days. Where information is incomplete, the Roadside Assistance team will reach out to you by SMS, email or by phone to request the missing information required to process your registration.
You can reach out directly to your State or Territory Auto Club to update your contact details, alternatively please contact your Ford Dealer to provide updated home address, contact number or email address.
Ford National Roadside Assistance applies nationwide, therefore you do not need to transfer your coverage. Your Auto Club Lifestyle Membership will be updated when you complete your next Standard A or B Scheduled Service with a participating Ford Dealer in your new State or Territory, provided your vehicle has not reached 7 years of age.
If you are an existing Auto Club Member, please reach out directly to your local Auto Club and discuss the options available to you regarding your current Auto Club Membership.
Conditions Apply. For full details and terms & conditions, please visit: https://www.ford.com.au/owners/service/t-and-c/ Terms, conditions and service content are subject to change without notice.Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673)
[2]Roadside Assistance is not:
- In cases of mechanical breakdown, Roadside Assistance requires that there be no fault on the part of the owner/driver for the vehicle failure.
- Where a vehicle registered under Roadside Assistance requires mechanical repairs, these repair costs will be the responsibility of the owner.
- Should the driver or passengers of a vehicle registered under Roadside Assistance require medical attention or evacuation, these costs will be the responsibility of the owner.
- In the interest of providing a quality service, Roadside Assistance reserves the right to amend or withdraw service where utilisation is excessive due to the lack of regular maintenance or failure to rectify any recurring fault. Roadside Assistance also reserves the right to amend or withdraw service when the safety of the Roadside Assistance Service Provider may be placed at risk.
- Service delays may be experienced in remote and sparsely populated locations and in the event of natural disaster (eg. floods).
- Roadside Assistance will accept no responsibility for the security and/or loss associated with the disabled vehicle's cargo.
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